Contributing to the development of standards can boost the impact and sustainability of research results. HSbooster.eu assists projects in understanding not only the significance of this, but also how it can be achieved. Through topic-specific webinars and our helpdesk, we help projects put the right foot forward to navigate the standardisation landscape, align with industry needs and regulatory frameworks.
The awareness services offered include webinars, a Helpdesk, and a Standards Catalogue.
Webinars
So what are the standardisation priorities and gaps in your research topic and what is happening right now? We pose these very questions to the standards experts working on different EU priorities or standardisation requests We also capture real-world experiences of projects that have contributed to standardisation activities.
- Landscape: Standards and Technical Committees (TCs) relevant to the topic.
- Expertise: TC representatives share expertise, answer questions and spark debate.
- Engagement: Q&A, polls and surveys for real-time audience interaction.
- Action: Understand the "who, why, and how" of HSbooster.eu Mentoring services.
When to use:Ideal for projects wanting to understand the standards landscape or an update on the current activities in TCs.
Value: Drives project outcomes by fostering community learning, expert connections, and active engagement with standardisation processes.
Helpdesk
The HSbooster.eu Helpdesk offers direct assistance to EU projects, answering queries related to standardisation and HSbooster.eu services. A dedicated Frequently Asked Questions (FAQs) page collects common questions covering:
- Basics of standardisation and HSbooster.eu’s role.
- How to approach standardisation processes and actors.
- Services available for Research and Innovation (R&I) projects and external experts.
The Helpdesk provides e-mail or call support for more detailed questions, offering tailored advice and follow-up.
When to use: ideal for ongoing or specific informational needs beyond automated chatbot capabilities.
Value: ensures systematic support and timely resolution of raised issues, ensuring continuous assistance and follow-up.
Norma Chatbot
Norma, was the first standardisation chatbot designed for EU projects and was available from 2022-2024. Accessible via the HSbooster.eu website, Norma used conversational AI to answer common questions and provide real-time assistance on topics such as:
- HSbooster.eu services.
- Standardisation concepts and processes.
- Frequently Asked Questions (FAQs).
With a solid knowledge base generated from user queries, Norma even redirected off-topic questions to relevant resources, ensuring comprehensive support.
When to use: Ideal for projects requiring immediate assistance with standardisation basics or HSbooster.eu services.
Value: Enhanced user experience through quick, digestible answers, reducing response times and providing accessible guidance.