The chat feature, now available on the HSbooster.eu website, allows visitors to get the help they need, when they need it, using conversational Artificial Intelligence (AI) technology to simulate a human dialogue and resolve queries.
Norma chatbot among the available HSbooster.eu services
The HSbooster.eu services are growing: among those that guide and train you in the world of standards and standardisation, there is the new chatbot, which - in addition to the FAQs and the helpdesk - is ready to provide quick and easily digestible information. Keep an eye on our website: the Standardisation Readiness Level Tool will soon be added to these services.
Remember, you can consult Norma anonymously and you will be the one to provide more information if you wish. As a fledgling service, give her time and she will become more accurate and able to answer new questions.
All you need to know about Norma, the chatbot
"How can I help you?"
That's the question HSbooster.eu's new virtual assistant asks as it moves around to help users navigate the site. Based on the resources and materials already available, the chatbot makes the user's experience easier and answers the first questions that may arise when dealing with standards and standardisation.
Norma - the chatbot - is mature enough to handle 'off-topic' questions by directing the user to one of the questions in the knowledge base. This is thanks to a large set of questions collected over time, covering the range of needs and doubts that users have when approaching topics such as standards and standardisation.
- What does HSbooster.eu do?
- How do I get advice from an expert?
- How do I create a standard?
These are some examples of questions that Norma can answer like in a Q&A session, while also covering lead generation functions (e.g. providing or asking for contacts to continue the conversation and keep the user engaged).
You'll find her on the bottom right of the page, so why not let her help you while you browse?
Start chatting now with Norma!